Name + Title: Nicole Sheehan, VP Customer Success, Regulated Industries

Office location: New York City, NY

Hire date: June 23, 2009

Where were you born?  Queens, NY

What did you study at university (and which university did you attend)? Operations Research Engineering at Cornell University and an MBA from NYU.

If you could learn any language, which would you pick and why? Chinese – I’ve never been more frustrated traveling! It’s a scary feeling to be totally unable to communicate with everyone around you.

Do you have a bucket list? What is something you are hoping to check off the list soon? Call me crazy, but I’ve never had a bucket list. I’ve been fortunate enough to travel to other parts of the world, eat local cuisines, experience other cultures, and partake in activities like skydiving, bungee jumping, and hiking a glacier. This past summer I got married and honeymooned in Greece – I have always wanted to see Santorini’s beauty first-hand and it did not disappoint!

What are you most proud of (personally and/or professionally)? Not all companies afford employees the opportunity to grow and advance within the organization; I am incredibly grateful that at Park IP/Welocalize I have been exposed to so many different parts of the business, challenged on a daily basis, and consistently recognized for my accomplishments. There is no greater feeling than knowing that my hard work has allowed me to grow from my first role as a Business Development analyst to the VP of Operations for our legal/IP, life sciences, and financial services division.

What is your day-to-day work like at Welocalize company? I find it really exciting to work with such a truly global team. I start my day collaborating with the Life Sciences team in Barcelona and the Financial Services team in Milan and end each day in conversations with the Life Sciences team in California and our offices in China and Japan.  Let’s not forget the mid-day meetings with the Park IP team in NY. While each team is translating different content utilizing different processes, I love the collaboration and daily sharing of best practices. It’s when we work together that we discover the best ways to ensure quality deliverables with the most efficient workflows.

What are your best tips for keeping projects on task? Don’t overcommit as it results in poor work products or blown deadlines. Always err on the side of over communicating as making even the most basic assumptions always has a way of coming back to haunt you. Ultimately, I try to keep things simple and organized.

What life sciences and regulatory industry publications or resources do you recommend? Intellectual Asset Management (IAM) magazine, Managing Intellectual Property Magazine and IPPRO Magazine are all reputable publications in the IP space. However, I tend to utilize LinkedIn to learn more about the industry – it’s interesting to see what information resonates with your network and what your connections choose to share.

Any trends you’re seeing in the life sciences industry? Chinese and Japanese have always been the highest volume languages for Welocalize when looking at the patent space. It’s not surprising that companies are looking to protect their IP in highly populated countries with fast-growing economies. However, we have recently seen companies struggle to find Chinese or Japanese translators that are able to meet desired quality standards. Welocalize has production offices in Beijing and Jinan China and Tokyo, Japan with more than 300 individuals solely dedicated to recruiting, translating, proofreading, and auditing the quality of our Chinese and Japanese translations.