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Communicate with Patients via Interpretation Services

People who are not proficient in the language of the country in which they live may have difficulty accessing health services. They may need access to medical interpreters and translated information when they visit a healthcare provider. The large number of languages spoken in certain cities and countries can make provision of translation and interpretation services complicated.

Spoken translation services through interpretation offer real-time communication solutions in a variety of medical and healthcare settings. Throughout a typical day, numerous interactions may require language services either by using translated patient materials or a medical interpreter. These medical language services ensure safety, accuracy and efficiency when caring for patients and are critical components of quality of care and patient satisfaction.

Legal Considerations

Communicating with patients in their native language is not only beneficial to the patient and the institution, sometimes, it is also the law. In the United States many private healthcare providers receive federal funds through programs such as Medicare and Medicaid. All recipients of federal funds are required – per Title VI of the Civil Rights Act – to provide language services. Not providing these services to multilingual patients would discriminate on the basis of national origin, which includes one’s native language.

Types of Interpretation Services

Interpretation can be consecutive, sequentially interpreting statements, which is ideal for smaller, one-to-one settings or simultaneous, which is commonly used for large, one-to-many gatherings, such as investigator meetings. Whether in person, over-the-phone or via a video monitor, interpretation services help meet the needs of a diverse patient base and communicate in their native languages.

Welocalize provides quick references to the various interpretation services in this post: Connecting with Global Interpretation Services.

Medical Interpretation Services

Professional interpretation services by using subject matter experts increases patient satisfaction and provides outstanding care. Ensuring that interpreters have experience in the medical or regulatory fields is critical when selecting interpretation services within healthcare and life sciences. Interpreters who understand the critical nature of accurate translation and also have an understanding of the nuances of a highly regulated environment mitigate risk and ensure safe outcomes. Contact Welocalize Life Sciences for information about our professional medical and healthcare interpreters and interpretation services.